Privacy policy

Last updated 30 October 2026. This explains, in plain English, what we do with your information when you use our website or ask us for a price. No jargon.

Who’s looking after your information

This website is run by [LEGAL NAME] ("we", "us"). We decide how your information is used, so in legal terms we’re the "data controller". Here’s how to reach us about it:

What we collect, and why

1. How you use the site. If you say yes to cookies, we use Google Analytics and Hotjar to see which pages people look at and where they get stuck — so we can make the site better. It’s about pages and clicks, not about you personally. We only do this with your permission (the Accept button), and you can take it back any time. Say no and none of it runs.

2. When you ask for a price. Our quote form asks for details about your job (where it is, where it’s going, the date, that sort of thing) and can also accept photos if you choose to add them. We use those to give you a price — in plain terms, to do the thing you’ve asked us to do. To do that, the details, and any photos you add, are sent to Kwotly — the company that runs our quoting tool on our behalf.

Who else sees it

[CONFIRM DATA SHARING WITH CLIENT] We don’t sell your information to anyone. We use these companies to keep things running:

• Google — website analytics (Google Analytics), only if you’ve said yes to cookies.
• Hotjar — anonymous heatmaps and session recordings, only if you’ve said yes to cookies.
• Kwotly — runs our quote tool and handles the details, and any photos you add, that you send for a price. Kwotly in turn relies on its own suppliers to host the service and store that data (for example its hosting and database providers, and an email provider used to send quotes). [KWOTLY SUB-PROCESSORS]

Where your information goes

Some of these companies (like Google and Hotjar) are based in the United States, so some of your information may be handled outside the UK. When that happens it’s covered by the data-protection safeguards UK law requires — basically a standard contract that holds them to UK-level protection. [KWOTLY HOSTING REGION]

Cookies

A cookie is a small file a website saves on your device. We keep it simple:

• Essential ones remember your cookie choice and keep the quote tool working. These are always on — the site can’t work without them, and they don’t track you.
• Analytics ones (from Google and Hotjar, plus a note of which version of a page you saw) are only set if you click Accept on the cookie banner. Click Reject and they’re never set.

Changing your mind

You can change your cookie choice whenever you like — just click "Cookie settings" at the bottom of any page and pick again. If you switch to Reject, we stop the analytics and clear those cookies.

How long we keep it

• Analytics: Google and Hotjar hold this for a limited time (up to around 14 months) and then it’s deleted.
• Your quote enquiry: we and Kwotly keep the details, and any photos you add, while we’re sorting your quote and for [RETENTION PERIOD] after, then we remove them.

Your rights

You can ask us to show you what we hold, correct it, or delete it — and you can tell us to stop using it. Just email info@clear2goremovals.com and we’ll sort it. If you’re not happy with how we’ve handled things, you can complain to the ICO at ico.org.uk.

If anything here isn’t clear, just ask — we’d rather explain it than have you guessing.